Alpari (UK) Limited TCF Objectives Statement
The aim of this statement is to detail the Firm’s policy with regard to FSA Principle 6: “Pay due regard to the interest of its customers and treat them fairly” and the process of putting customers’ interests at the heart of the business”
The Directors and Senior Management of Alpari (UK) Limited are committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
- protect the interests of our customers at each stage of the product life cycle, from promotion right through to after sales service
- meet as best we can the needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas where we can improve
In practical terms for the different areas of our business this means:
- ensuring that promotional material is clear, compliant, jargon free and appropriately targeted
- finding ways to encourage non sales staff to implement TCF in their day to day business activities
- ensuring that customer complaints are assessed fairly, promptly and impartially, and in line with FSA deadlines and rules
- encouraging staff to recommend improvements to service following customer complaints – and monitoring the outcome
- ensuring that staff are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to customers
- offering regular training in the principle of TCF at all levels of the business
