Systematic platform
We've compiled a list of answers to our most frequent customer queries.
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1
Do the performance figures include commission?
No, the performance does not include the 1.5 pip commission per round trade.
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2
How long does the Demo account last for?
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3
What if I want to do a manual trade in addition to autotrades?
You are able to open manual trades in addition to autotrades, these will be labeled as "manual" in signal provider column in the positions tab of the platform.
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4
Do the performance figures include swap values?
Yes, they include the swap rates.
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5
How do I know what size of stop a signal provider uses, so I can calculate my risk?
You can use the Demo for 30 days to assess your potential portfolio.
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6
How many systems/pairs is it possible to trade in a Live account?
It is possible to trade 100 system/pairs in the Live account version.
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7
What does Max DD mean in the signal provider list?
It is the largest peak to valley drawdown for that pair. This figure can be used for evaluating your risk.
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8
Does the Demo account have the same functionality as the Live version?
Yes. Demo accounts have the same functionality as in the Live accounts version.
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9
Can I stop trading at any time?
Yes, you can close all your positions and disable your portfolio instantly. You are in complete control of your account at all times.
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10
Why are some pairs showing less profit than other pairs with same number of pips?
This depends on the pip value of the currency pair.
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11
Can I trade various modes of money management in same portfolio?
Yes, you can have fixed lot, fractional and ratio settings applied to different systems within your portfolio.
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12
When is the commission charged, at end of month or every trade?
The commission is applied when the trade is closed.
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13
Do I require the platform to be connected to the internet permanently?
No, all trade signals are executed on remote servers, therefore there is no requirement to keep your PC running for trade execution on your account. You are required to connect to the internet to set your money management settings initially.
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14
How can I view my trades?
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15
Does the platform allow hedging?
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16
What are the costs for the signals and trade execution? Are there any other charges?
The only charge the client pays is 1.5 pip commission per round turn in addition to the broker spread. For example, $15 on 100k lot, $1.5 on $10k mini-lot. There are no other charges for signals or platform rental.
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17
Can I set leverage with your platform, what if signal provider wants to buy $100k but I only want to open $10k?
The client sets the leverage for each currency pair to their requirement, the signal provider only sends the signals, not a suggested lot size, a client can trade from $10k lot upwards for each pair they decide to trade. There are three modes of money management:
- fixed lot – fixed lot size per trade.
- fixed ratio – increases or decreases lot size dependent on account balance
- fixed fractional – fixed account % risk per trade on principal
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18
Can I trade any signal provider I like?
Only signal providers listed within the platform are available.
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19
Does your platform support multiple strategies in parallel?
What happens if provider A is short on EURUSD and provider B tries to place a long EURUSD trade. The platform will recognise signals from multiple signal providers and hedging is used when necessary.
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20
Can I close or change the SL or target manually myself?
Yes, you can close or modify a trade signal, however it will be re-adjusted if a new modify order is placed by the signal provider after the client adjustment.
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21
If I close a trading signal, when the signal arrives to close the trade, will it then put me in a new open position?
No, signals to open and close are distinctly different, if you manually close a trade, no position will be taken when the close order arrives. The next new trade to open will be executed on your account.
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22
What happens if I disable money management for a signal provider when I have an open position, how will the trade be handled by the system?
If you remove a signal provider from your portfolio, any open trades will be closed off when the close order arrives, but a new position to open will not be executed.
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23
What happens if I change my lot size for a currency pair when I currently have an open trade in that pair?
The trade will be closed with the lot size it was opened with; the next new trade to open will be reflected with the new money management settings.
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24
What are the margin requirements for a trade?
The same as the Classic account margin levels.
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25
Which is the best system to trade?
This is left to the discretion of the client, we provide them all the tools and trade history for them to make an informed decision regarding their investment choices, but do not provide investment advice.
