eMarkets liquidity provider
B2C and B2B solutions
Alpari (UK)
FSA Regulated
FSA Register number 448002
Frequently Asked Questions
Demo Accounts
We’ve compiled a list of answers to our most frequent customer queries.
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1
How do I open a Demo Account?
To open a demo account you will firstly need to download MetaTrader 4.
Once the platform is downloaded and opened, you will be prompted to provide your details (e.g. name, address, etc.) in order to open a Demo account. If you are not automatically prompted to enter you details, please open MT4, go to “File” in the toolbar, and select “Open an account”.
After entering your details, you will be instantly given the account number and the password.
You may also refer to the step by step instructions on how to open a demo account.
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2
If I don’t want my Demo Account to expire, what should I do?
Your Demo Account will remain open indefinitely, unless there isn’t any trading activity for a period of 30 days. In that case your demo account will be automatically deleted by our server.
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3
I didn’t get my login and password at the final stage of Demo Account opening. What should I do?
Check if there’s a firewall that could have blocked the connection to port 443 (especially if you trade from your office).
If this is the case, click the ‘Enable proxy server’ box to produce a check mark and then press the ‘Proxy’ button. Ask the company system administrator for the proxy server specifications. Alternatively, ask the system administrator to open port 443.
If this is not the case then please apply again for a demo account and if the issue has not been resolved, please contact our Client Services team on +44 (0)20 7426 2900 or send an email to support@alpari.co.uk
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4
What are the IP addresses for Demo Accounts?
When you launch the client terminal, it connects to our server loading a list of IP addresses. If you indicate an IP address, not a symbol-type server name when you log in for the first time, the next time you launch Metatrader 4 the application automatically loads the names of available trading servers. The IP address you previously typed in will be changed to the symbol type name of the server (‘Alpari UK - Demo').
Should one of the servers become unavailable, the client terminal will automatically switch to the next available server.
For your Demo Account choose ‘Alpari UK - Demo' from the list of available servers. If you can’t find this server name, simply type in one of the following IP addresses:
84.45.12.142
193.46.204.122
89.238.157.21 -
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5
How do I add funds to a demo account?
To top-up your demo account please contact Client Services Team on +44 (0)20 7426 2900 or send an email to support@alpari.co.uk
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6
How do I change leverage on my demo account?
To change leverage on your demo account please contact Client Services Team on +44 (0)20 7426 2900 or send an email to support@alpari.co.uk
You can also browse additional Frequently Asked Questions on the following topics:
If you can’t find the information you’re looking for please contact our Client Services team between 07am to 10pm London time, Monday to Friday on +44 (0)20 7426 2900 or via email on support@alpari.co.uk
Any questions?
At Alpari (UK), we pride ourselves on our world class customer service. If you have any questions, please feel free to contact us.
- FAQ:
- Find your answer
- Email:
- support@alpari.co.uk
Client Services:
+44 (0)20 7426 2900
Sales:
+44 (0)20 7426 2890