Dear Clients,
On Sunday 22nd March we introduced the latest version of MetaTrader 4, build 222.
We have received reports of a small proportion of clients having connectivity issues with build 222. In line with our contingency plans designed to maintain excellent access for all clients we have immediately conducted internal testing on Monday 23rd March to ascertain the exact nature of the problem. Those clients using build 222 and are having no problems should continue to do so unless you encounter any problems.
We have isolated the issue, reported it to MetaQuotes and are continuously working on resolving this problem as soon as possible. This morning MetaQuotes have been quick to respond by confirming the existence of a bug within build 222. They have promptly announced that a bug fix is forthcoming by the end of today.
In the very short term, until this issue can be resolved, we recommend that any clients attempting to trade via build 222 but are having connectivity problems should download an earlier, more stable version, build 219. Build 219 can be downloaded here: http://www.alpari.co.uk/en/new_to_markets/trade/mt4_pc.html
To verify the version you are using please click on Help >About within your MetaTrader 4 platform.
Reconfigure your IP settings
In addition, please note that you must have the latest IP connection settings in effect to be able to login into your trading account(s) successfully. Details of how to modify your IP connection settings are shown below:
In addition, please note that you must have the latest IP connection settings in effect to be able to login into your trading account(s) successfully. Details of how to modify your IP connection settings are shown below:
If you are a "Classic" account holder and you need to connect to the ‘Classic’ server please follow these instructions:
1. Open MetaTrader 4
2. Click File>Login
3. In the Login field enter your Alpari (UK) login/account number
4. In the password field enter your password
5. In the Server field enter one of the following IP addresses
6. Check ‘Save account information’ if you would like your login details to be saved for future use
7. Click Login to gain access to your account
Please note that you must only enter the new server details once as MetaTrader will store them automatically
If you are a "Micro" account holder and you need to connect to the ‘Micro’ server please follow these instructions:
1. Open MetaTrader 4
2. Click File>Login
3. In the Login field enter your Alpari (UK) login/account number
4. In the password field enter your password
5. In the Server field enter one of the following IP addresses
6. Check ‘Save account information’ if you would like your login details to be saved for future use
7. Click Login to gain access to your account
Please note that you must only enter the new server details once as MetaTrader will store them automatically.
If you have any other questions or if you experience any difficulties please take a look at our FAQ or feel free to call our Client Services team:
Opening hours: 07.00-22.00 Mon-Fri
Phone: +44 (0)20 7648 4580
Email: support@alpari.co.uk
Best regards,
Client Services
Alpari (UK) Limited
41 Eastcheap, London EC3M 1DT, United Kingdom
Tel.: +44 (0)20 7648 4560
www.alpari.co.uk
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