We pride ourselves on providing the very best customer service for our clients. Whatever your query, we are here to help. All clients who have a relationship with us will be treated fairly. We strive to ensure that any information required by a client is provided in a clear and accessible way.
All specific information regarding commissions, spreads and costs, is provided on our website or via email upon request. In addition, all information related to your relationship with us is also included in our Terms of Business and in our Customer Agreement. We update all changes to our services as soon as possible via our website.
Alpari (UK) ensures the highest level of protection for your investments. As a financial company authorised and regulated the Financial Services Authority (FSA), Alpari (UK) takes pride in building and maintaining a strong reputation amongst its clients and the wider Forex industry. The commitments we make to the safety of customer funds are:
All retail client funds are fully segregated into a special client account and kept separate from Alpari (UK) company funds. Segregation ensures that client funds will not be used to pay back creditors in the unlikely event of Alpari (UK)’s default or insolvency.
All funds, whether they are classified as company funds or client funds, are kept at the safest top tier banks such as Barclays Commercial or HSBC.
Alpari (UK)'s automated risk management system is designed to reduce the risk of your trading account being depleted to zero or turning negative.
If there is anything we can help you with, please do not hesitate to contact our Client Services team between 07.00-22.00 (London time), Monday to Friday on +44 (0)20 7426 2900 or via email on support@alpari.co.uk
Trading contest live at the London Investor Show FOREX 24 February 2012
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