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Alpari (UK) introduces one-stage complaint handling process

Submitted on Tue, 03/07/2012 - 10:00;

In 2011, the Financial Services Authority (FSA) announced that a number of key changes would be made in the area of complaint handling within the financial services sector. One of those changes has required all regulated firms to introduce a one-stage complaint handling process, whereby its first response to complainants will be its final response.

The FSA hopes that this change will encourage better complaint handling by placing the onus on firms to investigate complaints thoroughly the first time, rather than relying on a customer re-approaching the firm if they remain dissatisfied with its initial response.

While our track record demonstrates that Alpari (UK) has always dealt with complaints in a professional and efficient manner, with effect from 1 July 2012, as per the FSA rule, we have introduced a one-stage complaint handling process, whereby our first response to complainants will be our final response.

For more information, please refer to the Alpari (UK) complaints procedures web page.

If you have any questions, please feel free to contact our Client Services team by phone +44 (0)20 7426 2900 or email support@alpari.co.uk.